Frequently asked questions
What is the return policy?
We want you to be happy with your Ferliy purchase. If you need to return an item, please contact us before sending it back. Items must meet the conditions outlined in our Refund Policy. For full details, please see our Refund Policy under Terms and Policies.
Are any purchases final sale?
Some items may not be eligible for returns due to hygiene, safety, or other reasons. Any exclusions will be clearly stated on the product page before purchase. Please see our Refund Policy for full details.
When will I get my order?
Estimated delivery is 10–20 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information where available.
Where are your products manufactured?
Our products are sourced from trusted suppliers and manufacturing partners around the world. The country of manufacture may vary depending on the product. We carefully select the products offered by Ferliy with a focus on quality, practicality and value.
How much does shipping cost?
We offer free shipping to Austria, Belgium, France, Germany, Italy, Netherlands, Portugal and Spain.