Refund policy

RETURN AND REFUND POLICY

14-day right of withdrawal

You have the right to cancel your purchase within 14 days without giving a reason. The 14-day period begins on the day you, or someone appointed by you, receives the goods.

To exercise this right, email us at ferliy.store@outlook.com within 14 days of delivery. Include your name, order number and the item you wish to return.

Returns

After contacting us, we will provide the correct return instructions and return address. Please do not return products to the sender’s address, supplier or manufacturer without instructions from us.

You must send the goods back within 14 days after notifying us of your decision to cancel.

You may inspect the product as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect its nature, characteristics and operation.

For returns caused by a change of mind, the customer is responsible for the direct return-shipping cost. If an item is faulty, damaged or incorrect, Ferliy will cover the reasonable return cost or provide another appropriate solution.

Refunds

If your return is approved, we will refund the payments received from you, including the cost of our least-expensive standard delivery option. Extra charges for a more expensive delivery method selected by you are not refundable.

Refunds will be issued within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever happens first.

Refunds are made to the original payment method without additional fees. Your bank or payment provider may require additional time to show the refund.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty, incomplete or different from what you ordered, contact us as soon as possible at ferliy.store@outlook.com. Include your order number and clear photographs or video showing the issue.

We will assess the issue and arrange a replacement, refund or other appropriate remedy. Your statutory consumer rights are not affected.

Exceptions

Returns may not be accepted for:

• Personalised or made-to-order goods
• Perishable goods
• Sealed goods that are unsuitable for return for health or hygiene reasons after being unsealed
• Digital content supplied immediately after your express agreement
• Gift cards

These exceptions apply only where permitted by law.

Order cancellations

Orders may be cancelled before fulfilment by contacting ferliy.store@outlook.com. Once an order has been shipped, it must be handled through the return process described above.

Contact

For returns, refunds or cancellation questions, contact:

Ferliy
Email: ferliy.store@outlook.com